Frequently Asked Questions
Welcome to the RestHeaven Frequently Asked Questions (FAQ) Page
We’re here to help you with any questions and ensure your shopping experience is smooth, secure, and stress-free. If you need further assistance, feel free to reach out anytime.
Question #1: How long will it take to receive my order?
Answer:
Here are our estimated delivery times:
Handling time: 1–2 business days (Monday - Friday)
Transit time: 5–8 business days (Monday - Friday)
Estimated total delivery time: 6–10 business days (Monday - Friday)
For more info, see our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders within the United States. Check our Shipping Policy for full details.
Question #3: Where is RestHeaven located?
Answer:
RestHeaven is a U.S.-based lifestyle store offering curated home and wellness products. Our warehouse and office are located in New York, and we proudly serve customers across the U.S.
Question #4: What if I receive a defective product?
Answer:
If you receive a defective, damaged, or incorrect item, we’ll replace it free of charge. Please contact us 30 days of of delivery. Learn more in our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer:
Yes, we offer a 1-hour cancellation window. If you wish to cancel, please contact us within that timeframe.
Question #6: What is your return policy?
Answer:
We offer a 30-day hassle-free return policy. For full details, please visit our Return Policy.
Question #7: When will I get my refund after returning a product?
Answer:
Once we receive and inspect your return, your refund will be processed. Refunds typically appear in your account within 7 days, depending on your payment provider. See our Return Policy for more info.
Question #8: How can I contact customer support?
Answer:
You can contact us through our Contact Us page or by emailing info@restheaven.com.
Question #9: Do you ship internationally?
Answer:
Currently, we only ship within the United States.
Question #10: Do you have a physical store I can visit?
Answer:
We are an online-only store, which allows us to offer better pricing and a broader selection.
Question #11: Can I place a bulk order for my business or organization?
Answer:
Yes! We welcome bulk orders. Please contact our support team at info@restheaven.com for more details.
Question #12: What is the process for exchanging a product?
Answer:
Please refer to our Return Policy for exchange instructions and eligibility.
Question #13: How can I track my order?
Answer:
You can track your order on our Track My Order page using your tracking number or email address.
Contact Information
Company Details
Company Name: SWIFTRUSH LLC
Shop Name: RestHeaven
Company Address: 941 Mclean Ave 430 Yonkers, NY, 10704, United States
Company Number: 28930184
Contact Details
Warehouse Location: 941 Mclean Ave 430 Yonkers, NY, 10704, United States
Email: info@restheaven.com
Phone: +1 (646) 972-2908
Estimated Response Time: 1 - 2 business days
Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
