Frequently Asked Questions

Welcome to the RestHeaven Frequently Asked Questions (FAQ) Page

We’re here to help you with any questions and ensure your shopping experience is smooth, secure, and stress-free. If you need further assistance, feel free to reach out anytime.

Question #1: How long will it take to receive my order?

Answer:
Here are our estimated delivery times:

Handling time: 1–2 business days
Transit time: 5–8 business days
Estimated total delivery time: 5–13 business days

For more info, see our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes, we offer free shipping on all orders within the United States. Check our Shipping Policy for full details.

Question #3: Where is RestHeaven located?

Answer:
RestHeaven is a U.S.-based lifestyle store offering curated home and wellness products. Our warehouse and office are located in New York, and we proudly serve customers across the U.S.

Question #4: What if I receive a defective product?

Answer:
If you receive a defective, damaged, or incorrect item, we’ll replace it free of charge. Please contact us and return the item within 30 days. Learn more in our Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer:
Yes, we offer a 1-hour cancellation window. If you wish to cancel, please contact us within that timeframe.

Question #6: What is your return policy?

Answer:
We offer a 30-day hassle-free return policy. For full details, please visit our Return Policy.

Question #7: When will I get my refund after returning a product?

Answer:
Once we receive and inspect your return, your refund will be processed. Refunds typically appear in your account within 7 business days, depending on your payment provider. See our Return Policy for more info.

Question #8: Do you offer any warranties or guarantees?

Answer:
Yes, we offer a 30-day satisfaction guarantee on all purchases. For more info, check our Return Policy.

Question #9: How can I contact customer support?

Answer:
You can contact us through our Contact Us page or by emailing info@restheaven.com.

Question #10: Do you ship internationally?

Answer:
Currently, we only ship within the United States.

Question #11: Do you have a physical store I can visit?

Answer:
We are an online-only store, which allows us to offer better pricing and a broader selection.

Question #12: Can I place a bulk order for my business or organization?

Answer:
Yes! We welcome bulk orders. Please contact our support team at info@restheaven.com for more details.

Question #13: What is the process for exchanging a product?

Answer:
Please refer to our Return Policy for exchange instructions and eligibility.

Question #14: How can I track my order?

Answer:
You can track your order on our Track My Order page using your tracking number or email address.

Contact Information

Store Name: RestHeaven
Email: info@restheaven.com
Phone: +1 (646) 972-2908
Address: 7 Jackson St, New York, NY 10002, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.