Refund policy
At RestHeaven, we want you to feel confident with every purchase. If you're not fully satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.
Cancellation
It is possible to cancel your order within 1-hour after placing your order.
Please contact us within that timeframe to be eligible for cancellation.
Return Eligibility
To qualify for a return, items must:
- Be unused and in original condition
- Include all original packaging, tags, manuals, and accessories
- Product is defective, damaged or incorrect upon arrival
We do not charge restocking fees.
Return Shipping & Costs
- If your item is damaged, defective, or incorrect, we’ll cover the return shipping cost.
- For all other returns (e.g., changed your mind, ordered the wrong item), customers are responsible for return shipping.
- Original shipping charges are non-refundable.
Note: In some cases, returns may need to be sent to an international return address, which will be clearly stated in your return instructions.
How to Request a Return
Step 1. Contact us at info@restheaven.com within 30 days of receiving your order.
Step 2. Provide your order number and reason for return.
Step 3. Follow the return instructions sent by our support team.
Step 4. Repackage the item securely with all original components.
Refunds
After we receive and inspect your return:
Approved refunds will be issued to your original payment method within 7 days
Refund timing may vary depending on your bank or payment provider
Exchanges
Need a different size, color, or item?
Just reach out — we’ll be happy to arrange a quick exchange.
Contact Information
Company Details
Company Name: SWIFTRUSH LLC
Shop Name: RestHeaven
Company Address: 941 Mclean Ave 430 Yonkers, NY, 10704, United States
Company Number: 28930184
Contact Details
Warehouse Location: 941 Mclean Ave 430 Yonkers, NY, 10704, United States
Email: info@restheaven.com
Phone: +1 (646) 972-2908
Estimated Response Time: 1 - 2 business days
Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
