Refund policy

At RestHeaven, we want you to feel confident with every purchase. If you're not fully satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

Cancellation

It is possible to cancel your order within 1-hour after placing your order.
Please contact us within that timeframe to be eligible for cancellation. 

Return Eligibility

To qualify for a return, items must:

- Be unused and in original condition
- Include all original packaging, tags, manuals, and accessories
- Product is defective, damaged or incorrect upon arrival

We do not charge restocking fees.


Return Shipping & Costs

- If your item is damaged, defective, or incorrect, we’ll cover the return shipping cost.
- For all other returns (e.g., changed your mind, ordered the wrong item), customers are responsible for return shipping.
- Original shipping charges are non-refundable.

Note: In some cases, returns may need to be sent to an international return address, which will be clearly stated in your return instructions.


How to Request a Return

Step 1. Contact us at info@restheaven.com within 30 days of receiving your order.
Step 2. Provide your order number and reason for return.
Step 3. Follow the return instructions sent by our support team.
Step 4. Repackage the item securely with all original components.


Refunds

After we receive and inspect your return:

Approved refunds will be issued to your original payment method within 7 days

Refund timing may vary depending on your bank or payment provider


Exchanges

Need a different size, color, or item?
Just reach out — we’ll be happy to arrange a quick exchange.

Contact Information

Company Details

Company Name: SWIFTRUSH LLC
Shop Name: 
RestHeaven
Company Address: 941 Mclean Ave 430 Yonkers, NY, 10704, United States
Company Number: 
28930184

Contact Details

Warehouse Location: 941 Mclean Ave 430 Yonkers, NY, 10704, United States

Email:  
info@restheaven.com
Phone: +1 (646) 972-2908

Estimated Response Time: 1 - 2 business days

Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)